Party Hire Terms and Conditions

The customer (you) agrees to the following terms and conditions when hiring goods (Equipment) from The Little Carousel (us).

Payment and Securing your Booking

Deposit:

A deposit will be required to secure your booking and full payment is required (one week, unless otherwise agreed) before the equipment is collected. The deposit payment is a part of the total due payment required and differs from the bond payment. A refundable bond is also required to secure a booking. Bookings and/or equipment will be held for four days while we wait for payment to clear, if not received by date discussed then we will refuse collection of equipment. Payments are to be made into the provided bank account details and please remember to quote your invoice number as a reference.

Bond:

A refundable bond is payable for all equipment hired from us. The value of the bond depends on the equipment hired from us and will be specified before hiring and will be outlined in the invoice. The bond will be refunded in full if the items are returned undamaged and in clean condition. If any items are returned unclean, stained, damaged or there are missing items, The Little Carousel reserves the right to retain all or part of the bond at our discretion. If the damages to hire items are in excess of the bond paid, the customer will be responsible for the payment of the remaining amount owing. We reserve the right to use a Debt Collection Agency to collect all outstanding costs if the customer does not pay the fees.

Hire Period and charges:

Equipment is hired for a period of three days (unless otherwise agreed) and will be stated on the invoice. We ask that items are returned to us on time, failure to return the equipment at the end of the hire period will incur an additional fee of $50 per day that the equipment hasn’t been returned.

During the hire period, the customer must ensure the equipment is kept in good condition and stored correctly. Customer liability starts upon collection of items from us (The Little Carousel) until the item is returned to us. The customer is liable for any damage or loss to equipment.

At the end of the hire period. The equipment must be returned to us in good and clean condition. If any items are unclean, the customer will incur a $25 cleaning fee. If items have permanent markings that are unable to be cleaned (eg markings on tablecloths or runners, or markings on chairs and cushions from juice/food etc) then we have the right to class this item as damaged and the fee will be equivalent to replacement costs.

Customer Responsibility:

The customer accepts responsibility for the loss or damage to property and is to ensure that children are supervised at all times when using the hire equipment. The Customer is responsible for any injury to any person/s which is a direct result from any use or operation (including installation and dismantling if appropriate) of the equipment. The customer shall indemnify The Little Carousel against any injury, damage or loss resulting from the use of the hire equipment.

Customer Satisfaction:

We endeavour to keep our hire items in the best possible condition that we can. While the client understands the hire items are not brand new, if they are not in good working order we please ask you to contact us immediately so that we can rectify the problem where possible. Unfortunately we cannot provide any compensation for items at fault if we are only informed about an issue at the end of the hire period. Please follow care instructions with hire items to help maintain them.

Cancellation:

If for any reasons a customer cancels a booking, the following will apply:

> Cancellation more than 28 days before the event, no fee applies and the customer will be refunded their bond and deposit (if it is has been paid to us).

> Cancellation within 28 days of the event, will incur a $15 fee, this will be deducted from the deposit paid. The remaining balance of the deposit and/or bond will be reimbursed.

> Cancellation within 1-7 days of the event will incur a fee of 50% of the total hire value as seen on the invoice. The remaining balance and deposit will be reimbursed.

General:

The hire equipment is not to be sublet to any other person during your hire period, any disregard to this will result in a termination of agreement and the full bond and/or deposit will be retained by The Little Carousel.